Multiflight voted a top 10 European FBO
Multiflight is celebrating after beating off competition from major fixed based operations across Europe to be voted a top 10-ranking European FBO.
Multiflight has been voted one of Europe’s leading FBO facilities by qualified, aircraft operating readers of European Business Air News (EBAN) in the 2018 annual FBO Survey. Over 2,500 FBOs, handlers and agents were part of the survey run by the leading magazine for business aviation.
Multiflight, which handles all private aviation and business flights at Leeds Bradford Airport, has been awarded 10th place in the EBAN survey, placing it above many much larger FBO facilities at airports across Europe. These include Milan, Stockholm, Cannes and Paris.
First place in the survey went to London (Stansted): Universal Aviation UK. Second was Geneva: Jet Aviation Geneva.
“To be ranked 10th in the whole of Europe as an FBO facility, when facing competition from much bigger airports with far greater traffic movements, is a major achievement for Multiflight and the FBO team,” says Heather Borrowdale, Multiflight’s Handling Manager.
“This is a major success story for a West-Yorkshire based business. Being voted 10th European FBO makes us extremely proud: our top 10 ranking is testament to the dedication and hard work of the FBO team and our great attention to clients’ needs.”
Heather says that a strong focus on service and always going that extra mile for clients is what helped secure the top ranking for Multiflight.
“Our location, just a few miles from the booming city of Leeds, and within a busy, popular region, means we are kept busy with traffic movements, including stop-overs and refuelling. We handle a broad range of clients, including a number of sports teams. Our emphasis on total client satisfaction seems to be appreciated.”
Nothing is ever too much trouble for the FBO team. They have been known to search the length and breadth of Yorkshire for a particular wine for a client, and also to send a taxi to collect a newspaper after failing to locate it locally for another client.
“We always aim to please and our continuing growth and traffic numbers are an indication that our clients value the quality of service we provide: as too, of course, is being voted the 10th FBO in Europe. Private travel continues to increase in popularity as people recognise just how time and cost-effective it can be.”
Multiflight regularly handles calls from emergency ambulance crews and is always on stand-by to get extra staff in, whatever the hour, to deal with these calls.
“While many of the flights we deal with are pleasure and business flights, we also handle emergency ambulance flights and it is imperative that we offer a responsive service,” says Heather.
The FBO caters for all sizes of aircraft, from light aircraft to VIP business jets and 757s and features a dedicated taxiway from the apron and two barrel-vaulted hangars covering 6,300 square metres.
Pictures show the Multiflight FBO facility at Leeds Bradford Airport; the apron and the FBO lounge.
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